Terms and Conditions
Last updated: September 2026
These Terms & Conditions apply to services provided by Direct Hit Media Ltd.
Direct Hit Media Ltd
Epsilon House
West Road
Ipswich
IP3 9FJ
Email: info@directhitmedia.co.uk
Telephone: 01473 276111
Throughout these Terms & Conditions, “Direct Hit Media”, “we”, “us” and “our” refer to Direct Hit Media Ltd. “Client”, “you” and “your” refer to the person, business or organisation purchasing or using our services.
- Our Services
Direct Hit Media provides marketing, advertising, design, digital and publishing services to businesses and organisations.
Our services may include:
- Website design and development
- Website hosting and maintenance
- Search engine marketing and Google Ads management
- Social media management and advertising
- Graphic design
- Brochure and publication design
- Printed and digital publications
- Advertising within publications
- Email marketing
- Landing pages
- Digital marketing campaigns
- Marketing consultancy
- Other associated marketing and advertising services
The exact services being provided will be confirmed in a quotation, proposal, order form, agreement, invoice, email or other written communication between Direct Hit Media and the Client.
- Quotations and Orders
Unless stated otherwise, quotations are provided based on the information available to us at the time.
A quotation does not constitute a binding obligation on Direct Hit Media to undertake the work until the order has been accepted by us.
An order may be considered accepted when the Client signs an order form or agreement, confirms acceptance by email or other written communication, makes a payment or deposit, or otherwise instructs Direct Hit Media to commence work.
Any work requested outside the original agreed scope may be subject to additional charges.
- Prices and VAT
All prices quoted are exclusive of VAT unless specifically stated otherwise.
VAT will be charged at the applicable rate where required.
Any third-party costs, including advertising spend, printing, hosting, software, licences, stock photography, domain names or other external services, may be charged separately unless specifically included within the agreed price.
- Payment Terms
Payment terms will be confirmed on the relevant quotation, order form, agreement or invoice.
Invoices must be paid by the due date shown on the invoice.
Where staged payments or instalments have been agreed, each payment must be made in accordance with the agreed schedule.
Where a deposit or advance payment is required, work may not commence until the payment has been received.
Direct Hit Media reserves the right to suspend work or services where invoices remain overdue.
Where permitted by law, we reserve the right to charge statutory interest, compensation and reasonable recovery costs in relation to overdue commercial debts.
- Advertising and Publication Orders
Where a Client purchases advertising within a brochure, publication or other advertising product, the advertising period, publication, advertisement size, price and payment terms will be specified in the relevant order or agreement.
Where an advertisement is sold for a stated publication period, including a 24-month advertising period, the Client is purchasing advertising for that agreed period rather than purchasing a guaranteed number of enquiries, leads or sales.
Advertising positions and category exclusivity apply only where expressly confirmed in writing.
Where exclusivity has been agreed for a particular business category, the scope of that exclusivity will be determined by the description contained within the relevant order or written agreement.
Direct Hit Media does not guarantee any particular level of enquiries, sales, revenue, website traffic or other commercial results from advertising within a publication.
- Register Office and Other Official Publications
Direct Hit Media may produce publications in conjunction with, or with the authority of, local authorities, Register Offices or other organisations.
Where a publication is described as an official publication, this relates to the relevant authority, agreement or Letter of Authority under which Direct Hit Media is permitted to produce and/or market the publication.
The purchase of advertising within such a publication does not constitute an endorsement or recommendation of the advertiser by the relevant council, Register Office, local authority or other organisation unless expressly stated otherwise.
Advertisers remain responsible for their own products, services, representations, licences, regulatory requirements and business activities.
- Artwork and Advertisements
Clients are responsible for supplying any required logos, photographs, wording, contact information and other materials within the agreed timescale.
Where Direct Hit Media creates an advertisement or artwork on behalf of a Client, the Client will normally be provided with an opportunity to review and approve the artwork prior to publication.
Once artwork has been approved, the Client is responsible for checking that names, telephone numbers, website addresses, email addresses, prices and other information are correct.
Direct Hit Media will not be responsible for errors contained within artwork that has been approved by the Client, except where liability cannot legally be excluded.
We reserve the right to refuse material that we reasonably consider unlawful, misleading, defamatory, offensive, infringing or otherwise unsuitable for publication.
- Website Design and Development
Website projects will be completed according to the agreed specification.
The Client is responsible for providing required content, images, login information and approvals within a reasonable timeframe.
Delays in receiving information or approvals may affect the completion date.
Unless specifically agreed otherwise, additional functionality, substantial design changes or work requested after the original scope has been agreed may incur additional charges.
Websites may rely upon third-party software, plugins, hosting providers, APIs and other external services. Direct Hit Media cannot guarantee the continued availability or functionality of services controlled by third parties.
- Digital Marketing and Advertising
Where Direct Hit Media manages Google Ads, social media advertising, search marketing or other digital advertising, the Client acknowledges that advertising performance can be affected by factors outside our control.
These may include competition, market conditions, search volumes, advertising platform changes, website performance, pricing, customer demand and changes to third-party algorithms or policies.
Direct Hit Media does not guarantee a particular number of clicks, leads, enquiries, sales, conversions, rankings or return on advertising spend unless a specific written guarantee has been agreed.
Advertising expenditure payable to platforms such as Google, Meta or other third-party providers is separate from Direct Hit Media’s management fees unless expressly stated otherwise.
- Social Media Management
Where we manage social media accounts for a Client, the Client authorises Direct Hit Media to create, schedule and publish agreed content on its behalf.
The Client remains responsible for ensuring that information supplied to us about its business, products, services, pricing, qualifications and claims is accurate.
We are not responsible for changes made by social media platforms, account restrictions, suspensions, outages or other matters outside our reasonable control.
- Client Responsibilities
The Client agrees to provide accurate information and reasonable cooperation necessary for Direct Hit Media to provide the agreed services.
The Client must ensure that materials supplied to us do not infringe copyright, trademarks, privacy rights or other third-party rights.
The Client confirms that it has permission to use any text, photographs, logos, graphics or other materials supplied to Direct Hit Media.
- Intellectual Property
Unless otherwise agreed, intellectual property owned by Direct Hit Media before commencement of a project remains the property of Direct Hit Media.
Upon receipt of full payment, the Client will normally receive the agreed rights to use final artwork, designs or other deliverables produced specifically for the Client.
Third-party materials, software, fonts, stock imagery, plugins and other licensed content remain subject to the licence terms of their respective owners.
Working files, design templates, development tools, source materials and proprietary processes are not automatically transferred to the Client unless expressly agreed in writing.
- Approvals
Where Client approval is required, approval by email, electronic communication, signed documentation or another agreed method will be treated as authorisation to proceed.
The Client is responsible for carefully checking materials before giving approval.
Changes requested after final approval may incur additional costs and, where printing or publication has already commenced, may not be possible.
- Cancellation and Termination
Cancellation rights and charges may vary depending on the service purchased and the stage the work has reached.
Where work has commenced, the Client will be responsible for payment for work already undertaken and any costs or commitments incurred by Direct Hit Media.
Where advertising space, printing, media, third-party services or other resources have already been booked or committed, these costs may be non-refundable.
Specific advertising agreements, publication orders or service contracts may contain additional cancellation provisions. Where this is the case, those specific terms will apply to that order.
Direct Hit Media may suspend or terminate services where a Client materially breaches an agreement, fails to make payment when due, acts unlawfully in connection with the services or otherwise makes continued provision of the service unreasonable.
- Third-Party Services
Direct Hit Media may use third-party providers in delivering services, including hosting companies, advertising platforms, social media platforms, printers, software providers and other suppliers.
We are not responsible for outages, policy changes, account restrictions, technical failures or other acts or omissions of third parties that are outside our reasonable control.
- Results and Performance
Marketing and advertising involve many factors outside the control of Direct Hit Media.
While we will provide services with reasonable care and skill, no guarantee is made regarding specific commercial results unless expressly agreed in writing.
Previous performance, examples, case studies or results achieved for other clients do not guarantee future performance.
- Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Direct Hit Media will not be liable for indirect or consequential losses, loss of anticipated profits, loss of business, loss of opportunity or loss arising from circumstances outside our reasonable control.
Where legally permitted, Direct Hit Media’s total liability arising from a particular service or agreement will be limited to the amount paid by the Client to Direct Hit Media for the service giving rise to the claim during the relevant contractual period.
- Confidentiality
Both Direct Hit Media and the Client agree to take reasonable steps to protect confidential information received from the other party.
This obligation does not apply to information already lawfully in the public domain or information that must be disclosed by law.
- Data Protection
Direct Hit Media will process personal information in accordance with applicable UK data protection legislation.
Further information about how we collect and process personal information can be found in our Privacy Policy.
Information about our use of cookies and similar technologies can be found in our Cookie Policy.
- Force Majeure
Direct Hit Media will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.
These may include severe weather, fire, flood, industrial disputes, failure of telecommunications or internet services, failure of third-party platforms, government action, epidemics, pandemics or other events that could not reasonably have been prevented.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be published on our website together with the date it was last updated
Changes will not retrospectively alter the terms of an existing signed agreement unless agreed between the parties or required by law.
- Governing Law
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms & Conditions, subject to any mandatory rights that apply under law.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Direct Hit Media Ltd
Epsilon House
West Road
Ipswich
IP3 9FJ
Email: info@directhitmedia.co.uk
Telephone: 01473 276111