Privacy Policy
Last updated: 18 September 2026
This Privacy Policy explains how Direct Hit Media Ltd (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit or use our website:
This policy also explains your rights under applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
1. About Direct Hit Media
Direct Hit Media Ltd is the data controller responsible for personal information collected through this website.
Direct Hit Media Ltd
Epsilon House
West Road
Ipswich
IP3 9FJ
Email: info@directhitmedia.co.uk
Telephone: 01473 276111
Website: www.directhitmedia.co.uk
If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
2. Personal Information We Collect
We may collect and process the following types of personal information:
Your name
Business name and job title
Postal address
Email address
Telephone number
Information provided through contact, enquiry or quotation forms
Details of your communications with us
Information about services you request or purchase
Website usage information
Technical information, including IP address, browser type, device type and operating system
Marketing preferences
Any other information you choose to provide to us
We do not generally seek to collect special category data. Please avoid providing sensitive personal information through our website unless we specifically request it.
3. How We Collect Personal Information
We may collect personal information when you:
Visit or use our website
Contact us by telephone, email or post
Submit an enquiry or contact form
Request information, services or a quotation
Enter into a contract with us
Subscribe to marketing communications
Communicate with us through social media or other online platforms
Interact with our website, including through cookies and similar technologies
Provide information to us in any other way
We may also receive personal information from third parties, such as business partners, service providers, advertising platforms or publicly available sources.
4. How We Use Personal Information
We may use personal information to:
Respond to enquiries and requests
Provide information about our services
Prepare quotations and proposals
Provide and manage services
Communicate with customers, suppliers and business contacts
Process payments and maintain business records
Manage our relationship with you
Improve our website, services and customer experience
Monitor website performance and usage
Send marketing communications where permitted
Measure the effectiveness of advertising and marketing
Prevent fraud, misuse and security incidents
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims
Protect our rights, property and business
Carry out any other lawful business purpose
5. Lawful Bases for Processing
We will only process personal information where we have a lawful basis to do so.
Depending on the circumstances, we may rely on the following lawful bases:
Consent
We may process personal information where you have given us consent, such as when you agree to receive certain marketing communications or consent to non-essential cookies.
You can withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
Contract
We may process personal information where it is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
Legal Obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process personal information where necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your rights and interests.
Our legitimate interests may include operating and developing our business, providing services, managing customer relationships, improving our website, protecting our systems and conducting appropriate marketing.
Vital Interests
In limited circumstances, we may process personal information where necessary to protect someone’s vital interests.
6. Marketing Communications
We may send you information about our services, offers, news or other business-related communications where permitted by law.
You can opt out of marketing communications at any time by:
Using the unsubscribe link in a marketing email
Contacting us using the details in this policy
Updating your communication preferences where this option is available
Even if you opt out of marketing communications, we may still contact you about important service, contractual, administrative or legal matters.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used to:
Ensure the website operates correctly
Remember your preferences
Understand how visitors use the website
Monitor and improve website performance
Measure marketing effectiveness
Support advertising and third-party functionality
Strictly necessary cookies may be used because they are required for the website to function properly. Non-essential cookies will only be used with your consent where required by law.
For further information, please see our Cookie Policy.
8. Sharing Personal Information
We may share personal information with trusted third parties where necessary for the purposes described in this policy.
These third parties may include:
Website hosting and technical service providers
Website analytics and performance providers
Customer relationship management and communication platforms
Payment processors and financial service providers
Marketing and advertising providers
Professional advisers, including lawyers, accountants and insurers
IT, security and support providers
Government bodies, regulators, law enforcement agencies or courts
Buyers, investors or advisers in connection with a business sale, merger, restructuring or similar transaction
We require service providers processing personal information on our behalf to handle it securely and only in accordance with our instructions and applicable law.
We do not sell personal information.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives a level of protection consistent with UK data protection law.
This may include relying on an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide services and manage our relationship with you
Maintain accurate business and financial records
Comply with legal, accounting and reporting requirements
Resolve disputes
Establish, exercise or defend legal claims
Prevent fraud and protect our business
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
The retention period will depend on the type of information, the purpose for which it is used and any applicable legal requirements.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures may include access controls, secure systems, staff awareness and appropriate procedures for handling personal information.
However, no method of transmitting or storing information is completely secure. You should take care when submitting information online and avoid sending sensitive information through unsecured channels.
12. Your Data Protection Rights
Subject to certain legal conditions and exemptions, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to processing based on legitimate interests
Object to direct marketing
Request transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To exercise your rights, please contact us using the details in this policy.
We may need to request additional information to verify your identity before responding to a request.
We aim to respond to valid requests within one month, although this period may be extended where permitted by law.
13. Automated Decision-Making and Profiling
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
If this changes, we will provide any information required by applicable data protection law.
14. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
Those websites are operated independently and have their own privacy policies and terms. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our website and services are not generally directed at children.
We do not knowingly collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
The ICO can be contacted through its website:
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data protection practices.
Any updated version will be published on this website and the “Last updated” date at the top of this policy will be amended.
We recommend reviewing this policy periodically.
18. Contact Direct Hit Media
If you have any questions about this Privacy Policy or how we process personal information, please contact:
Direct Hit Media Ltd
Epsilon House
West Road
Ipswich
IP3 9FJ
Email: info@directhitmedia.co.uk
Telephone: 01473 276111
Website: www.directhitmedia.co.uk